Q:
Are the tours listed on your
website and tour book just
for groups?
A:
The tours that we have listed
are for groups of 30 or more
people traveling together to
the same destination. Occasionally
we have tours open to individuals out
of our local area of Reading,
PA. For a list of these trips
you could either call our office
or email us, and we would be
glad to send the list to you
for the spring or fall season.
Q:
You have so many wonderful
tours, how do I choose?
A:
Take our booklet to your next
meeting, and find what tours
interest the group. Choose
as many as you think the group
would like for the year.
Q:
What do I do if I need more
information on a particular
tour?
A:
Give us a call at 1-800-437-2323.
A tour consultant will help
answer your questions and send
you more information on the
tours you select. If you like
working with a particular consultant,
ask for him or her.
Q:
Do your tour prices include
the transportation?
A:
Because we serve groups from
all over the United States
and Canada, it is not possible
to include the transportation
cost in this book. It is your
preference as to who will make
the transportation arrangements.
You can contact the bus company
you use, or we can give you
one complete price for the
tour AND the transportation,
based on the number of people
that will be traveling with
you on your tour.
Q:
How do I reserve a tour,
and do I receive a contract?
A:
After a date is chosen for
the tour, your tour consultant
will send you a letter confirming
the details of your tour. This
letter will serve as your contract.
Q:
What happens after my tour
is reserved?
A:
After your tour is confirmed,
the tour consultant in charge
of the destination you chose
makes all lodging, attraction
and meal arrangements for you.
Your consultant will work with
you on your tour until its
completion.
Q:
When I reserve a tour, do
I need to send a deposit?
A:
We ask that you send an initial
deposit of $200.00 one month
after reserving your tour,
followed by $25.00 per person
after you've received deposits
from your group members. The
balance is due one month before
your tour. Payments are always
refundable up to one month
before your tour should you
not get a sufficient response.
We will be glad to work with
you in meeting payment schedules.
Q:
To whom do we send the payments?
A:
Make your checks payable to:
White Star Tours, and send
them to: 26 E. Lancaster Avenue,
Reading, PA 19607. We will
send you receipts for all payments.
Q:
Is my money safe? YES!
A:
White Star Tours is a member
of the National Tour Association's
Consumer Protection Plan. This
plan protects your deposits
up to $250,000.00. Look on
page 65 of our tour book for
more information on this important
protection.
Q:
If a person has to cancel
at the last minute, will
they get a refund?
A:
We always work with you in
refunding everything we can
in the event of a cancellation.
If cancellations for bus tour
occur within two weeks before
the trip, there may be non-refundable
deposits involved. In case
of cruises, airlines, and trains
the appropriate penalties will
apply. We strongly recommend
that you inform your group
members about our Travel Protection
Plan for those last-minute
medical emergencies. An application
for insurance can be given
to your group members upon
request. This protection covers
any unused portion of the tour.
Some restrictions may apply.
Q:
When do I know what motel
we will have?
A:
About two months before your
tour you will receive a letter
with information on your lodging
locations, including rooming
list forms to complete with
names of everyone in your group.
If you need this information
earlier, we will work with
you.
Q:
Some of my group members
have special needs. Will
they be able to travel with
us?
A:
We will be happy to work with
you on this. Just let us know
in advance any special needs
of your group, so we can answer
your questions about the accessibility
of motels and activities and
comply, whenever possible,
with ADA. Then indicate on
your rooming list anyone who
needs first floor accommodations,
or a special diet.
Q:
Do you provide itineraries?
A:
We customize daily itineraries
for all our tours and everyone
in your group will receive
a copy. These will be sent
to you after we receive your
rooming list. We will also
send luggage tags and name
tags for everyone, plus a special
gift for all!
Q:
What identification do we
need when traveling out of
the United States?
A:
You should carry your original
certified birth certificate
when traveling to Canada, along
with a photo identification.
A passport is needed for other
out-of-country travel.
Q:
Do you provide help to the
group leader in advertising
and promoting the tour? YES!
A:
There are several ways we can
help you. Our library includes
videos on many of our popular
tours. In addition, we customize
flyers for you, describing
your personalized tour. These
can be distributed to interested
members.
Q:
Are there special incentives
for the group leader?
A:
All our bus tours offer 2 Complimentary
Trips per bus of 40 paying
people. Our fantastic cruises
and air tours provide Complimentary
Trips for as low as 9 paying
people. With a little effort
- and with WHITE STAR TOURS'
help - you can travel the world
for FREE
